Return and Refund Policy

Refund & Return Policy
Last Updated: September 2025

This Refund & Return Policy applies to Guilty Pleasers and purchases made through our website.

1. Order Confirmation & Tracking

  • All orders are confirmed via email immediately after purchase.

  • Once shipped, a tracking number will be provided.

  • You can track your order in real time using the provided link.

Delivery Confirmation:
An order is considered successfully delivered once the shipping carrier (USPS, UPS, FedEx, or DHL) marks it as “Delivered” to the address provided at checkout.

2. Returns & Refund Eligibility

We accept returns and issue refunds under the following conditions:

Damaged or Defective Items

  • Report within 30 days of delivery

  • Provide clear photos or videos of the product and packaging

  • We will offer a replacement or full refund at no cost

Incorrect or Missing Items

  • Report within 30 days of delivery

  • We will resend the correct item or resolve the issue promptly

Change of Mind

  • Returns accepted within 30 days of delivery

  • Item must be unused, in original packaging, and in resellable condition

  • Return shipping costs are the responsibility of the customer

3. Non-Refundable Situations

Refunds or replacements will not be issued if:

  • The tracking shows the order was successfully delivered

  • An incorrect shipping address was provided by the customer

  • The request is made after the return period

  • The item has been used, damaged, or altered

  • Items marked as final sale or clearance (unless defective)

4. Refund Processing

  • Refunds are issued to the original payment method

  • Processing time: 5–7 business days after approval

  • Shipping fees are non-refundable unless the issue is our fault

5. Fraud Prevention

To protect customers and prevent misuse:

  • Proof (photos/videos) is required for claims

  • Carrier delivery status is used as confirmation

  • We reserve the right to deny suspicious or abusive claims

6. Contact Information

For all return or refund requests:

Email : 📧 support@guiltypleasers.com
Phone : 📞 +1 (470) 507-2410

Address : 📍 2935 Moreland Ave
Conley, GA 30288, United States

7. Policy Updates

We may update this policy at any time. Changes will be posted on this page.

© 2026 Guilty Pleasers. All rights reserved.