Refund policy

Last Updated: June 2026

At Guilty Pleasers, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you need to return an item or request a refund, please review our straightforward policy below.

1. Return Window & Eligibility

We offer a transparent 14-day return window for all eligible products.

Reason for Return Return Window Return Shipping Cost Item Condition Required
Damaged, Defective, or Wrong Item Within 14 days of delivery FREE (Prepaid label provided) As received with packaging
Change of Mind / Incorrect Size Within 14 days of delivery Customer responsibility Unused, original packaging, resellable

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the incorrect product, please notify us immediately so we can make it right.

  • Timeline: Contact us within 14 days of the delivery date.

  • Requirements: Please email us clear photos or a short video showing the issue along with your order number.

  • Resolution: Upon verification, we will provide a prepaid return shipping label and issue a brand-new replacement or a full refund at no additional cost to you.

3. Change of Mind Returns

If you change your mind, prefer a different color, or chose the wrong size, you are welcome to return the item.

  • Timeline: Contact us within 14 days of the delivery date.

  • Condition: Items must be completely unused, unaltered, and in their original packaging to be eligible for a refund.

  • Return Shipping: For change of mind returns, the cost of return shipping is the responsibility of the customer.

4. Non-Returnable Items & Exceptions

We cannot accept returns or issue refunds under the following specific circumstances:

  • Return requests submitted after the official 14-day window has closed.

  • Products that show clear signs of use, wear, or are not in their original condition.

  • Items where the customer provided an incorrect or incomplete shipping address at checkout.

  • Final sale or clearance items (unless they arrive damaged or defective).

Note on Delivery Status: We rely on carrier tracking details (USPS, UPS, FedEx, DHL) to confirm successful delivery. Once a package is marked as "Delivered" to the address provided at checkout, the delivery is considered fulfilled.

5. Refund Processing Time

Once your return package is delivered back to our facility and inspected, we will process your refund.

  • Payment Method: Refunds are automatically credited back to your original method of payment.

  • Processing Timeline: Please allow exactly 10 days for the refund to reflect in your account, depending on your financial institution's processing times.

6. How to Start a Return

To initiate a return or replacement request, please contact our support team during our operating hours. We aim to respond to all emails within 24 hours.

Email: support@guiltypleasers.com

Phone: +1 (470) 507-2410

Business Address: 2935 Moreland Ave, Conley, GA 30288, United States