Refund policy

Last Update: September 2025.

At guiltypleasers.com, we want you to be delighted with your purchase. Our policy is designed to be fair to both our customers and our business, while protecting against fraudulent claims.  Order Confirmation & Tracking * All orders are confirmed via email immediately after purchase. * Once your order has shipped, you will receive a tracking number so you can follow your package in real time.

*Delivery Confirmation:* We consider an order successfully delivered once the carrier (e.g., USPS, UPS, FedEx, DHL) marks it as “Delivered” to the shipping address provided at checkout. --- ##  Returns & Refunds We accept returns and issue refunds under the following conditions:

  1. *Defective or Damaged Items* * If your item arrives damaged or defective, contact us within *7 days of delivery* at \[your email]. * Please include photos/videos of the product and packaging. * We will provide a prepaid return label or replacement at no additional cost.
  2.  *Incorrect or Missing Items* * If you received the wrong product or an item is missing, notify us within *7 days of delivery*. * We will ship the correct product or resolve the issue promptly.
  3. *Change of Mind / Other Reasons* * Returns for reasons other than defect/damage (such as size, color preference, or no longer wanting the item) are accepted within
  4. *14 days of delivery*. * The product must be unused, in original packaging, and in resellable condition. * Return shipping costs are the responsibility of the customer. --- 
  5.   Non-Refundable Situations We do not issue refunds or replacements if: * The tracking information indicates that the order was delivered to the provided shipping address. * The customer entered the wrong shipping address at checkout. * The claim is made after the 14-day return window. * The product has been used, altered, or is not in its original condition. * Sale or clearance items (unless defective or damaged upon arrival). ---
  6. ##  Refund Process * Refunds (when applicable) are issued back to the*original payment method* within *5–7 business days* after we receive and inspect the returned item. * Shipping fees (if any) are *non-refundable*.
  7. ##  Fraud Prevention To protect our customers and business, we: * Require proof (photos/videos) for claims of damage or missing items. * Use carrier delivery confirmation as final proof of delivery.
  8. * Reserve the right to deny refund requests that show signs of abuse or fraud. --- ##  Contact Us If you have any questions or concerns, reach us at: Email:solangehemingway@gmail.com Phone:470-507-2410 ---
  9. Why this works: *Google & Facebook Ads Friendly* → Clear, transparent, consumer-rights compliant.  
  10. *Fraud Prevention* → Explicitly states delivery confirmation counts as proof, and requires photo/video evidence for claims. 
  11. *Flexibility* → Still allows honest customers to get refunds/replacements. * 
  12. *Chargeback Defense* → Gives you written proof to present to PayPal/Stripe/Credit card companies.